To View the Forward Schedule of Change

The Customer Portal enables you to view the Forward Schedule of Change for requests that have been raised and are scheduled for implementation within a specified month.

The Forward Schedule of Change is a schedule that contains details of all the changes approved for implementation and their proposed implementation dates.

The Forward Schedule of Change page displays a calendar with three months, with the current month in the center. Next to the calendar search criteria for locating requests is displayed.

When you navigate to this page, it is displayed with requests and change windows being implemented in the selected duration. The selected period has a colored background to indicate change windows. The dates with the underline represent days on which changes may occur. The dates with the dark, bold typeface represents the day on which the change implementation starts.

To view the Forward Schedule of Change, follow these steps:

  1. Select the View Forward Schedule of Change menu option. The Forward Schedule of Change page is displayed. The default view of this page displays all your requests that are planned for implementation for the current month. If you do not have any requests with implementation dates set for the current month, the message “No Matches Found” is displayed.
  2. You can select the Forward Schedule of Change for a specific month by selecting a date on the calendar. This will instruct the system to filter and display all requests that are planned for implementation for the month starting with the selected date. For example, if you click April 2, the month will be set from April 2 to May 2.
  3. Select the ownership status of the request you want to locate. The system will base its search on the ownership status selected. The options available are Your Requests, Organization Requests or All Requests. Only one option can be selected.

·         Selecting Your Requests will instruct the system to search for and return results on requests where you are the assigned customer.

·         Selecting Organization Requests will instruct the system to search for and return results on requests where your organization is the assigned customer. If you are not linked to an organization, this option will not be displayed.

·         Selecting All Requests will instruct the system to search for and return results on all requests where the permission to view has been enabled for your user role. This could include requests where other organizations or other users are the assigned customer.

The options available to you to set your search criteria are based on your user profile. For more information, view the topic User Roles.

  1. Specify values for other search criteria, if required. You can select values for the Type, Priority, Status, Service, Service Type, Config Item, and CI Type.
  2. Click OK. All requests that match the search criteria you set are listed.  

For more information on a specific request or change window, click the  next to it.

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