To Review Services
The Customer Portal enables you to search for and view the details of
services that have been enabled for access via the Portal. You can
search for a service on the Service
Catalog page. The results of your search are displayed on the Service
Catalog Summary page. To view the details of a service, click 
for
that service. The Review Service Catalog page is displayed.
This page displays the following details for the selected service:
· Service Ref: Reference number assigned to the service.
· Description of Service: Describes the service in detail (as defined on the Service Catalog window in the main application for this service), and includes what the customer who is subscribing to the service will get as part of the service offering.
· Date Service Introduced: This is the date from which the service has been available to customers.
· Date Service Withdrawn: This is the date on which the service was taken off the Service Catalog, and since has been unavailable to customers.
· Availability/ Service Times: This is the duration for which the service will be available to use/access. For example, if a service provides online banking facility, the service would typically be available 24 x 7, which means 24 hours a day and 7 days a week.
· Target Audience: This field identifies the type of customers most likely to subscribe to the service. For example, an organization may provide a service for creating employee accounts. The target audience in this scenario would be all of the organization’s employees who need a new account created.
· Support Arrangement: This field provides details of the officer/department that is responsible for providing service support to customers.
· Service Targets: This field displays the terms and conditions under which the service will be provided.
· Training: This field describes any training related to this service, which may be of interest to subscribers.
· Charging Arrangements: This field displays any costs associated with the provision of this service.
· Approval Required: This field provides the details of the approval required for subscribing to a service.
· Access: This field contains details of the users/departments that have access to this service.
· Backup and Recover Arrangements: This identifies the backup arrangements at times when the service is unavailable.
· Hyperlink: This field displays the address (link to) of the web site that provides details about this or a related service.
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