To Attach an Object to an Incident

Objects can be added to open incidents. Objects can be documents or files that can add more information in order to resolve Incident/s or can add information on how an Incident was resolved. You can access this function via the following options:

• Select Attach Object to Your Incident from the Customer Portal Navigation Bar.

- OR -

• From your Home Page, select the Incident within the Your Incidents summary and click the  button.

- OR -

• Search for an Incident via the Review Past/ Current Incidents menu option and select the Incident from the results page. Click the button.

Selecting the button from any of the above screens will display the Add an Object to Your Incident page.

To attach object/s to your Incident, follow these steps:

1.     On the Add an Object to Your Incident page, type the Call No in the Call No field. This is the reference or unique identifier for the Incident.

This is also known as the Incident No. If you accessed the note function from a specific Incident, the Call No field is automatically populated with the Incident no you had selected. The Call No field is mandatory and is validated. You can only add a note to an Incident if the Incident number is a valid number within the database.

2.     To add the object, select the Browse… command from the Object field. A pop-up window will be displayed. Select the object you want to attach to the Incident.

3.     Type a description of the object you are attaching in the Description field.

4.     If configured, you can select the Send Email or Send Pager option for the Incident.

Send Email will send an email message to and Send Pager will transmit a paging notification to the officer to whom the Incident is assigned.

5.     Click OK. An acknowledgement is displayed. This confirms that the object has been attached to the Incident.

 

 

 

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