To Attach an Object to a Request
Objects can be added to open requests. Objects can be documents or files that can add more information to the request/s. You can access this function via the following options:
Select Attach Object to Your Request from the Customer Portal Navigation Bar.
- OR -
From your Home Page, select the request within the Your
Requests summary and click the 
button.
- OR -
Search for a request via the Review Past/ Current Requests menu
option and select the request from the results page. Click the button.
Selecting the button
from any of the above screens will display the Add an Object to Your
Request page.
To attach object/s to your request, follow these steps:
- On the Attach Object to Your Request page, type the Request No in the Request No field. This is the reference or unique identifier for the request. You can only add a note to a request if the request no is valid.
- To add the object, select the Browse… command from the Object field. A pop-up window will be displayed. Select the object you want to attach to the request.
- Type a description of the object you are attaching in the Description field.
- If configured, you can select the Send Email or Send Pager option for the request.
Send Email will send an email message to and Send Pager will transmit a paging notification to the officer to whom the request is assigned.
- Click OK. An acknowledgement is displayed. This confirms that the object has been attached to the request.
Objects
are a useful function to add more information to the request. You can
only add objects to requests that have not yet been implemented or
closed.
After
attaching an object, if you reload the page, you will need to attach
the object again. Uploaded objects are cleared when a page refreshes
to display an error message in case a mandatory field has not been
completed on that page.
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