To Ask a Question

The Customer Portal enables you to submit a query to a service desk operator. You can submit a query by accessing the Ask a Question page. 

To submit a query, follow these steps:

1. Select the Ask a Question menu option. The menu option will be displayed only if the Ask Question option has been enabled on the Customer Portal Settings window in infraEnterprise. The Ask a Question page is displayed.
2. Select an article profile type from the Profile Type list. A sub-profile list is displayed if it is defined. Select a sub-profile from the Sub-Profile list.  
3. To select a service, click Search next to the Service field. The Service Catalog page is displayed. Use the fields provided on this page to locate the service.
4. Select an issue type from the Type list.  A lower type tier is displayed, if it has been defined. Select a sub-type from the Sub-Type list.
5. Type your Question in the Question field.
6. Select the Receive Email Copy of Your Question if you want a copy of the question to be sent to you by email.
7. Click Submit. A confirmation is displayed to indicate that the question has been logged in the system and sent out to an officer to review. The Call No is also displayed.

You can review your query by selecting the select the Review Your Question menu option.

 

 

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