Performing a Shopping Cart Search
To search for and order Services via the Shopping Cart, you must first
perform a Shopping Cart Search. To do this, click on the Shopping
Cart menu option on the Navigation Bar. The Shopping Cart Search
page is displayed.
The Shopping Cart Search page displays a list of criteria by which you
can use to shop for Services available on the Customer Portal.
Depending on the settings configured by the Infra Administrator, the Service
Type criterion on the page will either display as a list from which
you can select a Service Type, or as a table with a picture of each
available Service Type displayed. The available Services in the
Shopping Cart will be the same as those displayed in the Service
Catalog.
Searching
for Services when Service Type is a list criterion:
To search for Services available within the Shopping Cart, follow these
steps:
-
From the Service list, select an option from Your Services,
Your Org’s Services, or All
Services option.
· Selecting
Your Services will instruct the system to search for and
return results on services that are enabled for request or active
against your user role.
· Selecting
Your Org’s Services will instruct
the system to search for and return results on services that are
enabled and in use for your organization.
· Selecting
All Services will instruct the system to search for and return
results on all services where the permission to view has been enabled
for your user role. This could include services that are enabled and
active for other organizations or users.
-
If you want to search for Services within a particular class, use the
Service Class list to select the class of Services you want
to retrieve.
-
If you want to search for Services with a particular type, use the Service
Type list to select the type assigned to the Services you want
to retrieve.
-
To view only those services that have been categorized as a Business
service, select the Display only Business Services option.
If you do not select this option Business services and Operational
services linked to the Business services will be displayed.
-
Click OK. Any results will be displayed on the Shopping
Cart Summary page. To return to the Shopping Cart Search page,
click the Back button.
Searching
for Services when Service Types are displayed in a table:
To search for Services available within the Shopping Cart, follow these
steps:
-
From the Service list, select an option from Your Services,
Your Org’s Services, or All
Services option.
· Selecting
Your Services will instruct the system to search for and
return results on services that are enabled for request or active
against your user role.
· Selecting
Your Org’s Services will instruct
the system to search for and return results on services that are
enabled and in use for your organization.
· Selecting
All Services will instruct the system to search for and return
results on all services where the permission to view has been enabled
for your user role. This could include services that are enabled and
active for other organizations or users.
-
If you want to search for Services within a particular class, use the
Service Class list to select the class of Services you want
to retrieve.
-
To view only those services that have been categorized as a Business
service, select the Display only Business Services option.
If you do not select this option Business services and Operational
services linked to the Business services will be displayed.
-
If you want to search for Services with a particular type, the Service
Type table displays all the available Service Types from which
you can select. Click on the image corresponding to the Service
Type by which you want to Search.
Otherwise if you simply want to search for Services without specifying
a Service Type, click OK.
Any results will be displayed on the Shopping
Cart Summary page. To return to the Shopping Cart Search page,
click the Back button.
Navigation
About
the Shopping Cart
View
Shopping Cart Search Results
Main Menu
Glossary