Logging onto the Customer Portal

To access the Customer Portal, you need to be a registered customer with a valid User ID and Password.

To log on to the Customer Portal, follow these steps:

1. Launch Microsoft Internet Explorer and type the infraEnterprise URL into the address bar and press Enter on your keyboard. The Customer Portal Log On page is displayed.
2. Type your User ID in the User ID field. User ID’s are not case sensitive.
3. Type your Password in the Password field. Passwords are case sensitive.
4. If configured in the Customer Portal URL, the database field is automatically updated with the name of the database.

If it is not configured, type the name of the database in the Database field as provided by your system administrator.

5. Click OK. The Home Page (the Activity Summary) for the Customer Portal is displayed.

You may encounter the following common problems when attempting to log onto the Customer Portal. You can click on the topic to find more information.

• Forgotten User ID and Password

If you have forgotten your User ID or Password, you can request the details to be sent to you via email. To find out about retrieving your User ID and Password, click here.

• No Database entry

If you have forgotten the name of your database or the name of the database was not provided to you, contact your system administrator. To find out about the database name, click here.

• Unregistered Customer

You need to be a registered customer to use the Customer Portal. To find out about Self Registration, click here.

• Password Expiry

This page is displayed after you have successfully logged onto the Customer Portal. Before you can proceed, you must type a new password as your current password has expired. To find out how to set a new password, click here.

 

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