About infraEnterprise Customer Portal
The infraEnterprise Customer Portal enables specialist service management functionality to be made available to internal and external customer groups to:
- Log and track Incidents, Problems and Requests at any time, from a web-enabled device
- Find answers to simple queries or complex problems by searching for articles within the Knowledge Bank
- Access to self-help scripts including associated documentation
- Be notified of events such as planned outages, pre-empting calls to the Service Desk by posting messages on the Bulletin Board
- Provide feedback on the effectiveness of support services and channels to continually improve the service.
Infra
Corporation does not support the use of the Back and Forward buttons
on your web browser. You should always use the Back button
provided on the actual Customer Portal page is you want to navigate
to the previous page, or use the navigation bar.
Common Buttons and Descriptions
|
Button |
Description |
|
|
Click on this button to view more information on the selected entry. |
|
|
Click on this button to add a note to an Incident, a request or an approval. |
|
|
Click on this button to add an object to an Incident, a request or an approval. |
Screen Navigation
|
Name |
Description |
|
Top Menu Bar
|
· Access the Customer Portal Online Help · Log Out of Customer Portal |
|
Summary Window
|
· Summary of Customer’s Activities and Details |
|
Customer Portal Navigation Bar
|
· Main menu options for the functions within the Customer Portal |
Navigation