The Customer Portal enables you to log Incidents and assign them to support officers or groups. You can also search for past incidents (incidents that have been resolved), current incidents (incidents that are open) and monitor the progress of Incidents.
Additional information such as a note or a file (object) can also be added to your Incident.
Within the Log & Review section, there are menu options that enable you to:
• Review Past/ Current Incidents
• Attach Object to Your Incident
Your user role will determine your access to the above functions.
Incidents will also display a physical status; this indicates the current state of the Incident.
Click here for more information on what physical statuses display for Incidents on the Customer Portal.
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